Delivery and Returns

Order Confirmation

As soon as you place your order, we will pre‑authorise your card; however, your card will not be charged at this stage. We will then contact our supplier to confirm that the product you’ve selected is available for immediate shipment.
Once confirmed, we will process the payment and dispatch your order straight away. If there is any delay—such as an item being on backorder—we will void the pre‑authorisation and contact you to let you know.

Order Delivery

If your item is in stock and available for dispatch, we will charge your card and ship your order within 5 working days. You will receive tracking details by email within 24 hours of your order being dispatched.
If you have not received tracking details within 6 working days, please contact us at sales@blazeliving.co.uk so we can assist you.

Damages

Please ensure you thoroughly inspect all items at the time of delivery. We advise not accepting delivery of any visibly damaged items.
If you discover damage after delivery, please send clear photos of the affected items to sales@blazeliving.co.uk so we can open an insurance claim on your behalf.

Cancellations & Refunds

Orders cancelled more than 48 hours after being placed may be subject to additional fees.
If your order has already been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Refunds can only be issued to the same payment method used when placing the order.